The Capitec Bank Customer Care Centre for personal banking operates 24 hours a day, 7 days a week via telephone at 0860 10 20 43[2][3][5]. This ensures that customers can access assistance at any time, including public holidays.
For support via WhatsApp, Capitec Bank offers 24/7 access as well. You can start a conversation with an agent anytime by messaging “Hello” to 067 418 9565[4].
Business banking queries can be directed to 0860 30 92 50, also available 24/7[2][3][8].
Email support is also available, though response times might not be instantaneous. General queries can be sent to ClientCare@capitecbank.co.za[2].
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