The Standard Bank call centre operating hours vary depending on the type of service and product you want to access:
- General Banking Consultants: Available Monday to Sunday, 08:00–22:00 (South African time). For assistance, call 0860 123 000 for queries, compliments, or suggestions, and 0860 101 101 for complaints[5].
- Branch and ATM information: Standard Bank branches have different operating hours. You can use the branch locator tool online to find hours and service details for your nearest branch[8].
- Personal Call Centre: Weekdays 08:00–21:00, Saturday 08:00–13:00, and Sunday & Public Holidays 08:00–16:00[3].
- Telephone and Speech Banking: Automated service available 24/7. To speak to a consultant, call 0860 123 108 Monday to Friday 08:00–21:00, weekends and public holidays 08:00–16:00[4].
- Webtrader Contact Centre: Monday to Friday 08:30 (GMT+2) until New York Stock Exchange closing time, excluding internationally recognised holidays. South Africa line: 0860 121 555[1][2].
- Standard Bank Securities Call Centre: Monday to Friday 08:30–17:30 (South African time). Call 0860 121 161[7].
- International office: Monday to Friday 07:00–17:00 (UK time), excluding UK public holidays[6].
References
- [1] Standard Bank Webtrader Get Started
- [2] Contact us – Standard Bank Webtrader
- [3] Contact us | Standard Bank
- [4] Telephone and speech banking | Standard Bank
- [5] Give us a call | Standard Bank
- [6] Contact our international office | Standard Bank
- [7] Contact us – Standard Bank Securities
- [8] ATM and branch near me – Standard Bank
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