Telkom Call Center Operating Hours: When to Call for Sales, Support, and 24/7 Fault Reporting
For millions of South Africans, Telkom is a primary source of connectivity, providing everything from mobile data and voice to fixed-line fibre and DSL. If you need assistance, knowing the specific Telkom Call Center Operating Hours for each department is essential to avoid frustrating hold times and dropped calls outside of service windows.
The general operating hours vary significantly depending on whether you are reporting a critical technical fault or dealing with a general account or sales query.
1. Telkom’s General Customer Care & Sales Hours
The following operating hours apply to the main customer support lines for general account management, sales, billing inquiries, and mobile-related support.
These lines are typically staffed during standard business hours and close outside of those times.
| Day | Telkom Call Center Operating Hours (SAST) | Services Covered |
| Monday to Friday | 08:00 – 18:00 | Sales, Mobile Support (081 180), Billing (10213), General Queries |
| Saturday | 08:00 – 13:00 | Sales, Mobile Support, and limited general queries. |
| Sunday & Public Holidays | Closed | It is advised to use self-service or the 24/7 fault line. |
Primary General Contact Numbers:
- Mobile Customer Service: Dial 081 180 (Free from a Telkom mobile)
- Sales & Billing: Dial 10213
- From any other network: Dial 081 180
2. 24/7 Service: Reporting Technical Faults
If you are experiencing a loss of service (no dial tone, no internet access on fixed-line Fibre/DSL), the Telkom technical fault line is generally available around the clock.
This service is dedicated to reporting and tracking technical issues and outages.
- Service: Fixed Line, Fibre, and DSL Fault Reporting
- Contact Number: 10210
- Operating Hours: 24 Hours a Day, 7 Days a Week
Note: The 10210 line is for technical faults only. For account upgrades or billing questions, you must call during the general customer care hours listed above.
3. Skip the Queue: Telkom’s Self-Service Channels
Telkom highly recommends using its automated self-service channels for quick queries outside of the main call center operating hours. These options are typically available 24/7 and allow you to resolve common issues instantly.
| Channel | Contact Details | Functionality |
| WhatsApp Self-Service | 0811 601 700 | Check balances, buy bundles, manage data, and get automated assistance. |
| USSD Menu | Dial *180# | View self-service options, check balances (*188#), and recharge vouchers. |
| MyTelkom App | Download via App Stores | Manage both mobile and fixed accounts, view usage history, and pay bills. |
For serious complaints that have not been resolved after contacting the call center, you can escalate the matter by emailing NatCC@telkom.co.za. Ensure you have an existing reference number when using this channel.
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